Our medical center announces its need to hire a distinguished employee to join the work team

Job Title: Call Center Employee
Department: Call Center – ReceptionDirect Management: Marketing Manager / Center Manager

Job objective:

Answering incoming and outgoing calls, booking appointments, providing patients with the necessary information, and transferring calls to the relevant departments in a professional and rapid manner to ensure patient satisfaction and achieve the highest level of service quality.

Tasks and responsibilities:

• Respond to all calls from patients and clients in a courteous and professional manner.
• Determine patient appointments accurately according to the availability of doctors and clinics.
• Transfer calls to relevant departments or employees upon request.
• Providing patients with accurate information about doctors, specialties, working hours, and available services.
• Follow up on confirmed or postponed appointments and update the electronic system with developments.
• Receiving initial complaints or comments from patients and submitting them to the relevant department.
• Maintain confidentiality of patient information and records.
• Collaborate with the work team within the center to ensure smooth workflow.
• Use reservation and communication systems efficiently and professionally.
• Performing any other tasks assigned to him by management within the scope of work.

Required qualifications:

• High school diploma as a minimum (university degree holders are preferred).
• Previous experience in a call center, preferably within the medical sector.
• Proficiency in Arabic and English (writing and speaking).
• High communication skills and ability to deal with patients.
• Ability to work under pressure and manage time well.
• Good knowledge of using computer systems, booking programs, and dealing with social media.

Advantages:

• Competitive salary with attractive incentives.
• Professional and supportive work environment.
• Opportunities for professional development and continuing training.

Application method: Those wishing to apply must send their CV to email: hr@al-wehda.com

Job Type: Full-time

Pay: QAR4,500.00 - QAR5,500.00 per month