Job Title: Customer Care Executive – Maintenance Department
Location: Bin Mahmoud Doha Qatar
Company: Al Dar Properties – Real Estate Division
Job Type: Full-time
Availability: Immediate Joiners Preferred
Job Description:
We are a leading real estate company seeking a Customer Care Executive for our Maintenance Department. The ideal candidate will be responsible for ensuring excellent customer service by handling maintenance-related inquiries, complaints, and service requests from tenants .
Key Responsibilities:
- Respond to customer calls, emails, and messages regarding maintenance issues.
- Coordinate with the maintenance team to schedule service requests and follow up on job completion.
- Maintain accurate records of service requests and customer interactions.
- Handle customer complaints professionally and resolve them in a timely manner.
- Provide updates to customers regarding the status of their requests.
- Prepare daily/weekly reports for the management.
- Ensure high levels of customer satisfaction through efficient service delivery.
Requirements:
- Minimum 2 years of experience in a Customer Care role, preferably within real estate or maintenance services.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Good knowledge of MS Office (Word, Excel, Outlook).
- Fluency in English (Arabic is an advantage).
- Valid QID and NOC (preferred for local candidates).
How to Apply:
If you meet the above qualifications and are ready to join immediately, please send your updated CV to s.khan@aldarproperties.qa.
Job Type: Full-time