Experienced Automotive Service Advisor (5–7+ Years Experience Required)

Job Summary

We are a well established automotive repair shop seeking a highly experienced Service Advisor to join our team. This position is suited for a professional who has worked locally in multiple automotive repair shops and understands the demands of a fast paced service environment.

The ideal candidate is someone who can be trusted to manage their responsibilities independently, maintain high standards of professionalism, and represent the shop with integrity at all times.

Key Responsibilities

Welcome customers professionally and accurately understand their vehicle concerns

Prepare clear and detailed repair orders and communicate repairs in a transparent and confident manner

Manage multiple repair orders simultaneously while maintaining accuracy and organization

Coordinate closely with technicians to prioritize jobs and ensure smooth workflow

Take ownership of service processes from customer intake to vehicle delivery

Address customer concerns and complaints calmly and effectively, taking initiative to resolve issues

Recommend required repairs and maintenance honestly and responsibly

Follow up with customers on approvals, job status, and service completion

Maintain accurate documentation, invoicing, and service records

Uphold shop policies, quality standards, and customer service expectations

Required Experience & Qualifications

Minimum 5–7 years of experience as an Automotive Service Advisor

Local experience required, preferably across multiple automotive repair shops

Strong understanding of vehicle systems, diagnostics, repairs, and maintenance schedules

Proven ability to work efficiently in a high-volume, high-pressure environment

Strong communication and interpersonal skills

Ability to manage competing priorities without compromising service quality

Basic computer and service management software proficiency

Motivated, reliable, and committed to contributing to the long-term success of the shop

What We Offer

Competitive salary based on experience

Stable and respectful working environment

Opportunity to play a key role in daily operations and shop growth

How to Apply

Qualified candidates with relevant experience are encouraged to apply with their CV on saoudm.umer@gmail.com

Job Type: Full-time