Job Tile: Customer Service Officer
Location: Doha, Qatar
Industry: Facility Management/Real Estate
We are seeking a dynamic, customer-focused, and highly professional Customer Service Officer to join our team within the Facility Management and Real Estate sector in Qatar.
Key Requirements:
- Bachelor's Degree in any discipline.
- Minimum 5 years of experience in Customer Service within the Facility Management (FM) and/or Real Estate industry.
- Strong ability to handle customer inquiries, complaints, and service requests professionally and within established timelines.
- Proven experience in coordinating with multiple departments to ensure timely resolution of customer concerns.
- Ability to follow up with customers to ensure satisfaction and maintain positive client relationships.
- Capable of identifying opportunities to enhance customer experience and improve service delivery standards.
- Proficient in CAFM, CRM, ERP systems, and Microsoft Office applications.
- Excellent organizational, problem-solving, and communication skills.
- Presentable personality with a strong customer-service mindset.
- Excellent command of both English and Arabic (written and spoken) is mandatory.
Key Responsibilities:
- Receive, register, and respond to customer inquiries, complaints, and service requests.
- Coordinate with operations, maintenance, and other departments to ensure prompt resolution of customer issues.
- Monitor service requests and ensure timely closure in accordance with service standards.
- Conduct customer follow-ups and gather feedback to measure satisfaction levels.
- Maintain accurate records and reports using CAFM, CRM, and ERP systems.
- Support customer retention initiatives and contribute to continuous improvement in customer service performance.
- Ensure professional communication and adherence to company policies and procedures.
How to Apply:
Candidates meeting the above criteria are invited to submit their updated CV on hr@ibnajayan.com, with subject line - Application for Customer Service Officer