Key Responsibilities
- Manage 150+ corporate client accounts
- Identify business expansion opportunities
- Handle client inquiries, disputes, and declined transactions
- Process card applications and KYC
- Provide training on platforms (CPC, Vpol, Virtual IBAN, etc.)
- Assist with onboarding of subsidiaries
Virtual IBAN & Rebate Management
- Oversee manual payment allocation
- Support client migration to Virtual IBAN
- Manage rebate processing for 300+ clients
Client Support & Issue Resolution
- Act as a backup for Relationship Managers
- Resolve issues such as declined payments, token limits, virtual IBAN problems, and portal access errors
- Monitor high-usage cards and notify clients of insufficient funds or PIN issues
- Provide client training on online portals and tools (e.g., Virtual IBAN, CPC, Vpol)
Client Onboarding & Application Tracking
- Complete, review, and submit new client applications
- Track application status and update Master Tracker
- Share status updates with RMs daily
Internal Collaboration
- Coordinate with Business Development, Finance, Risk & Credit teams
- Support rebate calculations and overdue account follow-ups
Market & Reporting
- Maintain Qatar market rebate agreements
- Assist with regional onboarding
- Send transactional and balance reports to clients and authorized signatories
Process Improvement
- Improve onboarding, AML checks, and documentation workflows
- Support adoption of BI tools and reporting best practices
Must have -
- Banking, Insurance or any kind of Financial institution experience
- Must be available in Qatar with valid QID.
Contact on whatsapp only - 30217779
Pay: Up to QAR10,000.00 per month