We are looking for a responsible, organized, and proactive Assistant Service Coordinator to support our service and maintenance operations for construction equipment and machinery.

The candidate will assist in coordinating equipment maintenance, handling service-related calls, updating information in company systems, following up with technicians and customers, and ensuring service requests and assigned tasks are properly completed.

The ideal candidate should have basic knowledge of construction machinery and equipment, good communication skills, basic computer knowledge, and the ability to communicate in both English and Hindi.

Key Responsibilities

• Assist in coordinating daily service and maintenance activities.
• Receive and handle calls related to equipment breakdowns, repairs, and maintenance.
• Record service requests and breakdown reports accurately.
• Enter and update equipment and service information in the company system.
• Assist with scheduling preventive and corrective maintenance.
• Coordinate with technicians regarding service, inspection, and repair activities.
• Follow up with technicians on the progress of ongoing jobs.
• Communicate with customers regarding service requests and maintenance updates.
• Monitor pending service jobs and follow up until completion.
• Track assigned tasks and ensure they are completed within the required time.
• Update completed jobs and service information in the system.
• Escalate delayed, urgent, or unresolved issues to the Service Coordinator or Service Manager.
• Maintain accurate records of equipment maintenance and service activities.
• Assist in preparing daily and weekly service reports.
• Coordinate with Operations, Rental, Workshop, Transport, and other departments when required.
• Perform other duties assigned by the Service Coordinator or Service Manager